Frequently Asked Questions
Unlike many unsecured loan brokers at TenantLoansUK.com we do not charge applicants fees for our service. The only way we can achieve this is by keeping our operating costs down, therefore whenever possible we try to handle all enquiries via email, and sms text message in accordance with our Privacy Policy and application Terms and Conditions. Having said that we appreciate this does not suit all clients:
If you do not wish to receive email or text messages from us please send an email to Unsubscribe@TenantLoansUK.com with the subject No Mail.
Once your application is matched to one of our panel of lenders they will contact you direct, whilst volumes of applications are currently very high we do make every effort to ensure all applications are dealt with as quickly as possible.
IMPORTANT MESSAGE RE BROKERAGE FEES - We have received a number of complaints regarding fees paid for brokerage services to a company called Tenant Loans.
We are aware that there are companies trading with similar names that do charge fees however please note TenantLoansUK.com do not now, nor have we ever charged fees for our services.
Therefore if you have paid a fee to a loan company, it is definitely not to us. Please double check any correspondence sent to you that directly refers to the fees paid, and contact the company you have paid your fee to direct.
If you feel you have been unfairly treated by a loan company you should contact you local Citizens Advice and/or Trading Standards office www.tradingstandards.gov.uk
Q: Where can I get more information about interest rates?
A: We are regulated and registered as a finance broker with the office of fair trading, their website offers a number of tools to help you when looking for a loan or finance including this repayment calculator.
Q: How much can we borrow?
A: Any amount from £250 - £25,000, depending on your ability to repay. Simply tell us how much you're looking for, and we'll try to find the right loan for you. If you are unsure how much you can afford it's a good idea to do an income and expenditure exercise to see how much you can afford to pay each month the Office of Fair Trading offer this free tool to help you budget.
Q: What happens if I complete the online application form and then change my mind?
A: By completing our online application you are under no obligation to proceed.
Q: How confidential is my application?
A: All applications are treated in the strictest confidence. Your bank, employer and so on will not be contacted without your permission.
Q: What happens if I am taken ill or made redundant and have difficulty in making the repayments?
A: Our lenders can arrange comprehensive insurance policies to help you should the worst happen.
Q: Where can I get more information about credit, finance and loans?
A: Visit the Office of Fair Trading's website.
Do you have a question that isn't covered here? Please feel free to make an enquiry using the contact us section of our website and we'll be more than happy to get back to you with the information you require.
